Have been happy to unveil our second annual CRM High 100 situation, through which we spotlight the main corporations and hottest developments and applied sciences in customer support, advertising and marketing, and salesthe three pillars of CRM.
When 2020 began, it appeared clear the developments of current yearsartificial intelligence, cellular and omnichannel applied sciences, the cloudwould stay fertile development areas. Then COVID-19 hit and shut every thing down, and all of the sudden all of those applied sciences grew to become dramatically extra vital to each side of enterprise. Cloud contact middle methods have enabled brokers to work remotely and proceed serving as important sources of knowledge; collaborative instruments like Zoom and Microsoft Groups have allowed gross sales reps to just about join with colleagues, prospects, and prospects; and AI-powered messaging apps, chatbots, and voice search have develop into key elements of forward-looking advertising and marketing methods.
Take a look at the tales beneath for extra about how AI and different applied sciences and developments are reshaping the methods through which corporations and their prospects work together within the new regular, in addition to our record of the highest 100 resolution suppliers which are making these modifications doable. For a extra full record of all the CRM corporations that we’ve got recognized, obtain your entire 2020 Buyers Guide & Directory, full with expanded classes.